Recruitment agencies, many of whom are small and medium sized enterprises (SMEs), should expect to increase their revenue over the next two years, with a lack of specialised skills within existing and prospective client businesses presenting the biggest opportunity for growth.
These were the messages delivered to 700 delegates who recently attended Europe’s largest one-day recruitment conference, Bullhorn Live 2016, which took place in London and focussed on helping recruitment professionals build new business and improve existing customer relationships.
Despite the current economic uncertainty brought about as a result of the Brexit vote, Peter Linas, International Managing Director for Bullhorn, spoke positively about the future of the UK recruitment industry in the aftermath of Brexit, with business relationships, brand reputation, customer service and profitability top of the priority list for recruitment business owners and managers.
Elaborating further, Art Papas, Bullhorn Chief Executive Officer, told the sold out audience that it's essential that businesses create a seamless customer experience, adding that "… you are only as good as your worst customer interaction”.
With the uncertain economic environment, it is more essential now than ever for business leaders to be adaptable, whether by embracing innovation, adjusting their business models, transforming their teams, enhancing their customer experience or improving their bottom lines. The businesses that seek expert advice early are those most likely to be able to turn their business prospects around.
At Beavis Morgan we work with a wide range of SME businesses of all sizes and across many different business sectors including the recruitment industry, assisting with strategic planning, system implementation, business turnaround and improving business performance for the future.