HMRC’s digital push must consider the less “tech-savvy”

Writing for the Telegraph on Tuesday, Lauren Davidson, the newspaper’s personal finance editor, reveals that even she has found it difficult and convoluted to access her online HM Revenue & Customs (HMRC) account.

The roll-out of HMRC’s online self-assessments, part of its Making Tax Digital campaign, has encountered a number of stumbling blocks and delays along the way. What’s more, HMRC’s ambitions for a fully digitised tax system is being met with growing concerns by privacy experts, politicians and charities, particularly for those who don’t use the internet.

Ms Davidson says that, if the system is to be successful, the Revenue must ensure that it works not just for the “tech-savvy”, but also for pensioners and other less technically-minded, more vulnerable members of society, who might not only struggle to complete assessment forms online, but may also be exposed to scams and fake websites.

If you have any concerns regarding your tax return or other related matters, our experts at Beavis Morgan are available to assist. We take the hassle of dealing with HMRC away from you, so you don’t need to deal directly with them. We are also able to advise on all aspects of tax whether compliance or planning.

Contact your usual Beavis Morgan Partner for further information and assistance.